Using your Adspec Rewards Cash is easy! Please review the most frequently asked questions.
Terms and Conditions
FREQUENTLY ASKED QUESTIONS

1-866-347-2368

Q: How does the Adspec Rewards Cash program work?
Q: Can I pay in full for a product or service with Adspec Rewards Cash, if I have enough of a balance in my account?
Q: Can I make reservations or purchases for family or friends?
Q: Does my Adspec Rewards cash have to be used by a certain date?
Q: Can I use other discounts or coupons with this offer?
Q: Can I get a check or cash for any unused balance in my Adspec Rewards Cash Account?
Q: How can I speak with an agent?
Q: Can I make reservations directly with the hotels?
Q: Can I make a same day reservation?
Q: How do I cancel a hotel reservation?
Q: Are there any hotel cancellation penalties or fees?
Q: How do I get a refund or credit when I cancel a hotel reservation?
Q: I made a reservation / or cancelled a reservation and lost my confirmation page, how do I get another copy?
Q: Where do the hotel rates for this offer come from?
General Information
Q: How does the Adspec Rewards Cash program work?
A: Redeeming Adspec Rewards Cash for hotel reservations is simple. When planning a trip, simply log into the system and select Hotel Search. You will be provided with a full list of available hotels and resorts for the destination select. The current price for each as well as the amount of Adspec Rewards Cash that you may redeem towards your hotel reservation will also be displayed. Once you have selected your hotel of choice, you will provide your major credit card to cover the remaining unpaid balance after redeeming your Adspec Rewards Cash. The amount of Rewards Cash that you have redeemed is then deducted from your account balance.
Q: Can I pay in full for a product or service with Adspec Rewards Cash, if I have enough of a balance in my account?
A: No, you are unable to pay in full for the reservation amount. You may only redeem a specified amount of Adspec Rewards Cash towards the reservation. The amount of Adspec Rewards Cash you may redeem varies depending on the hotel. The purchase balance remaining after redeeming your Adspec Rewards Cash must be paid for with your major credit card at the time of the transaction.
Q: Can I make reservations or purchases for family or friends?
A: Yes, you can make reservations and/or purchases for family and friends.
Q: Does my Adspec Rewards cash have to be used by a certain date?
A: Each card is valid through the expiration date listed on the card. If your card does not show an expiration date, your expiration date is July 31, 2008
Q: Can I use other discounts or coupons with this offer?
A: The redemption of Adspec Rewards Cash may not be combined with any other discounts or coupons of any type.
Q: Can I get a check or cash for any unused balance in my Adspec Rewards Cash Account?
A: The only method to redeem Adspec Rewards Cash is by purchasing products or services on this website or from our Customer Service center. Adspec Rewards Cash has no cash surrender value for all or part of your unused balance.
Q: How can I speak with an agent?
A: Agents are available Monday through Friday 7:00 AM to 6:00 PM, PST, at 1-866-347-2368. If you need help outside these hours please select Contact Us and send an email, and an agent will get back to you as soon as possible.
TRAVEL RELATED QUESTIONS
Hotel Reservation Questions
Q: Can I make reservations directly with the hotels?
A: All hotel reservations must be made through Customer Service at 866.347.2368.
Q: Can I make a same day reservation?
A: All reservations must be made a minimum of 48 hours in advance. In order to guarantee the lowest rate available, please make your reservation as soon as possible.
Q: How do I cancel a hotel reservation?
A: Simply call Customer Service at 866.347.2368. You will receive a cancellation confirmation. Please remember: cancellations must be made only with Customer Service and not the hotel directly. A refund will not be processed and additional cancellation penalties may apply, unless you cancel directly with Customer Service. All terms of the original cancellation policy provided to you at the time you made your reservation will be imposed.
Q: Are there any hotel cancellation penalties or fees?
A: Each hotel has a specific cancellation fee policy that is disclosed to you before you complete your reservation. Cancellation policies vary by hotel. Penalties range from 'No Cancellation Fee' if you are outside the stated cancellation period, or up to a completely non-refundable penalty.
Q: How do I get a refund or credit when I cancel a hotel reservation?
A: All hotel refunds are credited back to your credit card account within 72 hours of the cancellation. Any and all cancellation fees or charges, if applicable, are reflected in the credit amount posted to your credit card account. The amount of Adspec Rewards Cash that you redeemed to apply to your reservation is credited back to your Adspec Rewards Cash account.
Q: I made a reservation / or cancelled a reservation and lost my confirmation page, how do I get another copy?
A: At any time just visit the website and select the MY ACCOUNT section. In this area your current and past activity is archived. You can obtain a new copy of your confirmation or a copy of a cancellation.
Q: Where do the hotel rates for this offer come from?
A: Our website is interfaced in real-time to the central reservation system of each travel supplier. Your Adspec Rewards Cash reward amount is applied to the lowest unrestricted published rate.